ZodiacRoots Privacy Policy
How ZodiacRoots collects, uses, protects and explains personal data in relation to astrology readings, premium reports, support requests, Stripe payments and website use.
ZodiacRoots is a company established in the European Union. Because of that, and because we process personal data in connection with our services, this Privacy Policy is written in line with the General Data Protection Regulation, commonly known as the GDPR, together with other applicable European and national data protection rules.
ZodiacRoots Privacy Policy: What Does It Cover?
The ZodiacRoots Privacy Policy explains what personal data ZodiacRoots may collect, why it is used, how birth details support astrology readings and premium reports, how payments are handled securely through Stripe, what rights users have under data protection law, and how to contact us about privacy matters.
Who We Are
ZodiacRoots is responsible for the personal data described in this policy, unless a specific section explains that another provider acts independently for a particular service.
For the purposes of European data protection law, ZodiacRoots acts as the data controller for the personal data it directly collects and uses to operate the website, respond to requests, calculate readings and deliver premium digital reports.
Privacy contact: For questions about this policy or to exercise your data rights, contact us at [email protected].
What Personal Data We May Collect
The exact data collected depends on how you use ZodiacRoots. We aim to collect only the information that is relevant for the service, request or interaction involved.
1. Reading and Astrology Data
- Birth date.
- Birth time, where provided.
- Birth location or location details needed for chart calculation.
- Inputs needed to calculate free astrology tools, the 8 Roots profile or premium reports.
2. Contact and Support Data
- Name, where provided.
- Email address.
- Messages, support requests, refund requests, feedback or complaints.
- Any additional information you choose to include when contacting us.
3. Purchase and Delivery Data
- Email address used for a premium report order.
- Order or session references needed to confirm payment status.
- Delivery status of a purchased digital report.
- Technical records necessary to support delivery, refunds or troubleshooting.
4. Technical, Cookie and Usage Data
- Browser and device information where relevant.
- Basic website logs used for security and diagnostics.
- Cookie or analytics-related data where applicable and subject to the relevant consent settings.
- Information needed to prevent misuse, protect forms and maintain site performance.
Why We Use Personal Data
ZodiacRoots may use personal data for the following purposes:
Service Delivery
- To calculate free astrology readings and symbolic profiles.
- To generate and deliver premium astrology reports.
- To send or display the digital content requested by the user.
Support and Communication
- To reply to emails and support requests.
- To investigate delivery problems or payment-related questions.
- To handle complaints, refund requests or technical issues.
Security and Reliability
- To protect the website from misuse or abuse.
- To diagnose technical errors and improve delivery reliability.
- To maintain operational records where genuinely needed.
Legal and Administrative Duties
- To comply with applicable legal, tax, accounting or administrative obligations.
- To maintain necessary records relating to transactions and support handling.
- To respond to lawful requests where required.
Legal Bases We Rely On
Under European data protection law, personal data must be processed on a valid legal basis. Depending on the context, ZodiacRoots may rely on one or more of the following:
| Legal Basis | Typical Use at ZodiacRoots |
|---|---|
| Performance of a contract or pre-contractual request | Providing a reading, generating a report, delivering digital content, responding to a service request or handling an order-related issue. |
| Consent | Where consent is the appropriate basis, such as certain cookie or optional communication settings. |
| Legitimate interests | Operating, securing and improving the website, preventing abuse and maintaining a reliable service, provided those interests do not override user rights. |
| Legal obligation | Meeting accounting, tax, regulatory, record-keeping or legally required response obligations where applicable. |
Astrology Readings, Birth Data and Premium Report Generation
ZodiacRoots uses the birth details and other inputs you provide to calculate and assemble astrology readings, the 8 Roots profile and premium digital reports. These inputs may include date, time and place of birth, because those details can affect chart-sensitive elements such as the Moon sign, Ascendant, houses or other timing-related components.
When birth time is not provided or is uncertain, some interpretations may be less precise. ZodiacRoots aims to handle those cases with appropriate caution and does not present time-sensitive chart factors as equally certain where the underlying information is incomplete.
Important: ZodiacRoots may use automated technical workflows to calculate and generate the requested astrology output or report. These processes are used to provide the service requested by the user and are not used to make decisions producing legal or similarly significant effects.
To understand how ZodiacRoots interprets multiple symbolic layers together, you can read:
Payments Through Stripe
Payments for ZodiacRoots premium digital reports are processed by Stripe. Stripe is the payment provider used to securely handle the checkout and payment process.
ZodiacRoots does not collect, access, view or store your full card number, bank account details, card security code, or equivalent banking credentials.
Stripe may process the payment information needed to authenticate, authorise and complete your transaction under its own privacy and payment-processing framework. ZodiacRoots may receive limited payment-related information necessary to confirm that an order was paid, identify the relevant premium report request, manage delivery, provide support, process refunds where applicable and keep appropriate administrative records.
Stripe Handles
- Checkout payment collection.
- Payment authorisation and confirmation.
- Payment-method security and transaction processing.
ZodiacRoots May Receive
- Payment status confirmation.
- Order/session references.
- Email address and limited purchase context needed for report delivery and support.
For refund handling and delivery-related issues, see the ZodiacRoots Refund Policy.
Who We May Share Data With
ZodiacRoots does not sell personal data.
We may share limited personal data only where it is reasonably necessary to operate the website, provide the requested service, maintain security or comply with applicable obligations. This may include:
- Stripe, for payment processing and related transaction handling.
- Hosting, infrastructure or technical service providers that support website operation.
- Email or delivery tools used to send or support requested communications and digital report delivery.
- Analytics or cookie-related tools where applicable and subject to the relevant consent settings.
- Professional or legal advisers where genuinely necessary.
- Authorities or public bodies where disclosure is required by applicable law.
International Processing and Safeguards
ZodiacRoots is established in the European Union. Some carefully selected service providers may process information in countries outside your own country or outside the European Economic Area, depending on how their services are structured.
Where such transfers are relevant, ZodiacRoots relies on the applicable legal mechanisms, safeguards or provider frameworks required for lawful international data transfers under European data protection rules.
How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, support, transaction handling, security, legal, tax, accounting or administrative requirements.
Reading and Report Data
Retained only as needed to calculate, deliver, support or document the requested service, subject to operational and legal requirements.
Support Messages
Retained as needed to answer the request, resolve the issue and maintain a reasonable record of the interaction.
Transaction Records
Retained where necessary for delivery support, refunds, accounting, tax or compliance purposes.
Your Rights Under Data Protection Law
Depending on the circumstances and the applicable law, you may have rights regarding your personal data. These may include:
- The right to request access to your personal data.
- The right to request correction of inaccurate data.
- The right to request deletion of data in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing.
- The right to data portability where applicable.
- The right to withdraw consent where consent is the legal basis.
- The right to lodge a complaint with a competent data protection authority.
To exercise a privacy right, contact us at [email protected]. We may need to verify your identity before acting on a request where appropriate.
Cookies and Analytics
ZodiacRoots may use cookies or similar technologies to keep the website functioning properly, understand traffic patterns, improve usability and support technical performance.
Where consent is required, preferences should be managed through the cookie banner or consent management interface displayed on the site. You can also use your browser settings to manage cookies, although some site functions may then behave differently.
Children’s Data
ZodiacRoots is not designed to knowingly collect personal data directly from children without the appropriate involvement of a parent, guardian or another valid legal basis where required.
If you believe that personal data relating to a child has been provided inappropriately, contact us at [email protected] so that we can assess the situation.
Security and Responsible Handling
ZodiacRoots aims to handle personal data responsibly and to use reasonable organisational and technical measures appropriate to the nature of the service and the data involved.
No website, online system or digital transmission can be guaranteed to be absolutely risk-free. However, we work to reduce unnecessary exposure, limit access to what is operationally relevant and use specialist providers where appropriate, including Stripe for payment processing.
Official Privacy and Data Protection References
For broader information about European data protection rules and Stripe’s own privacy framework, the following official resources may be useful:
Contact About Privacy
This ZodiacRoots Privacy Policy is intended to make our handling of personal data clear, specific and easy to understand.
For privacy-related questions, data rights requests or concerns about how your information is handled, contact:
[email protected]Frequently Asked Questions About ZodiacRoots Privacy
What personal data does ZodiacRoots collect?
ZodiacRoots may collect reading details such as birth date, birth time and birth location, contact details such as name and email address, purchase and delivery information related to premium reports, and technical or cookie-related data where applicable.
Does ZodiacRoots have access to my bank card or bank account details?
No. Payments are processed by Stripe. ZodiacRoots does not collect, view or store full card numbers, bank account details, card security codes or equivalent payment credentials.
Why does ZodiacRoots need birth data?
Birth data is used to calculate astrology readings, the 8 Roots profile, chart-based elements and premium digital reports requested by the user. Without sufficient birth information, some chart-sensitive interpretations may be less precise.
Is ZodiacRoots subject to GDPR?
Yes. ZodiacRoots is established in the European Union and processes personal data under the General Data Protection Regulation and other applicable European or national data protection rules.
Can I request access, correction or deletion of my personal data?
Yes. Depending on the circumstances and applicable law, you may request access, correction, deletion, restriction, objection or portability, and you may withdraw consent where processing relies on consent.
How can I contact ZodiacRoots about privacy?
For privacy questions or rights requests, contact ZodiacRoots by email at [email protected].