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Legal • Premium Reports • Delivery & Refunds

ZodiacRoots Refund Policy

This ZodiacRoots Refund Policy explains how we handle automatic premium report delivery, failed report generation, duplicate payments, full refunds when delivery cannot be completed, and support requests for digital purchases.

ZodiacRoots Refund Policy — Quick Answer

Payments for ZodiacRoots premium digital reports are handled electronically, and the delivery of the document is designed to be automatic once the order has been successfully processed.

If the system is unable to complete the report delivery and the premium document cannot be sent automatically, the order is configured to trigger a full refund. If you still want the report after such a failed automated delivery, please contact [email protected] so that a new delivery can be coordinated manually.

This policy is intended to make the purchase process clear, predictable, and fair for customers buying premium ZodiacRoots reports.

Automatic payment, report generation and delivery

The premium report workflow is designed as an automated digital process. After the user submits the required birth details and completes payment, the system proceeds with report generation and electronic delivery without the need for a manual intervention in normal circumstances.

1

Payment completed

The customer completes the order through the available online payment flow.

2

Report generated

ZodiacRoots processes the submitted information and creates the premium digital report.

3

Automatic delivery

The completed report is delivered electronically through the automated delivery process.

Nature of the digital product

ZodiacRoots premium reports are personalised digital products delivered electronically. Because the report is generated specifically from the information supplied by the customer and delivered as digital content, refund requests are assessed differently from returns of physical goods.

If consumer law applies to your purchase, nothing in this ZodiacRoots Refund Policy is intended to remove rights that cannot legally be excluded.

When a refund may be available

A refund may be available when there is a clear payment or delivery failure. The situations below are the main cases covered by this Refund Policy.

Duplicate payment

You were charged more than once for the same premium report order.

Failed automatic delivery

Payment was completed, but the automated system could not generate or deliver the premium report successfully.

Unresolved technical error

There is a material delivery problem that cannot reasonably be corrected through restoration or re-sending.

Full refund if automatic report delivery cannot be completed

ZodiacRoots premium report delivery is built to run automatically. If the system cannot complete the report generation and delivery process in a way that allows the customer to receive the purchased document, the purchase flow is configured to trigger a full refund.

This means that a customer should not be left with a completed payment and no report where the automated process fails irrecoverably.

If this happens and you would still like to receive your report, please contact [email protected]. A new delivery can then be arranged in a coordinated way, subject to confirmation of the necessary order details.

When a refund will usually not be available

You changed your mind after the digital report was delivered correctly.
You disagree with the subjective interpretation, tone or symbolic reading contained in the report.
The report was delivered correctly using the birth details or information you provided.
The issue results from incorrect or incomplete data submitted at the time of purchase.
The report was successfully generated and made available through the intended electronic delivery method.

Payment processing and refunds

Online payments for ZodiacRoots premium reports may be processed through Stripe, a payment infrastructure provider used for secure online transactions.

Where a refund is approved or automatically triggered due to failed report delivery, it will normally be returned through the original payment method. Stripe explains that refunds are issued against the original payment and returned to the originally charged card or payment source.

Processing times after a refund is initiated may depend on the payment provider, card issuer or bank.

Digital content note

Premium astrology reports are digital products supplied electronically. Where delivery begins immediately after purchase, refund and withdrawal rights may be limited according to the legal rules that apply to digital content.

If mandatory consumer rights apply in your jurisdiction, this ZodiacRoots Refund Policy does not limit those rights.

How to request a refund or report delivery review

To request assistance with a refund, failed delivery or report access issue, email [email protected] with:

Your name.
The email address used for the order.
The date of purchase.
A short explanation of the issue.
Any relevant payment reference or screenshot, if available.
A note explaining whether you prefer a refund review or would still like the report to be delivered manually, where applicable.

How refund and delivery requests are handled

Delivery problem first

If the issue can reasonably be corrected, ZodiacRoots may first try to restore access, regenerate the document or re-send the report.

Refund when correction is not possible

If the report cannot be delivered and the issue cannot reasonably be resolved, a refund may be issued or may already have been triggered automatically by the delivery process.

This approach keeps the process practical: first, we check whether the customer can still receive the purchased digital report; if not, the applicable refund path is followed.

Frequently asked questions about the ZodiacRoots Refund Policy

Are premium ZodiacRoots reports delivered automatically?

Yes. The premium report process is designed to be automatic: after the required information is submitted and payment is completed, the report is generated and delivered electronically through the automated workflow.

What happens if the premium report cannot be delivered automatically?

If the automated process cannot complete the report delivery and the document cannot be successfully sent, the order is configured to trigger a full refund. If you still want the report, contact [email protected] so a new delivery can be coordinated manually.

Can I ask for the report to be sent manually after an automatic refund?

Yes. If an automated delivery failure leads to a refund but you still wish to receive the report, email [email protected]. The team can review the situation and coordinate a new delivery path where appropriate.

Will I receive a refund for a duplicate payment?

Duplicate payments for the same report order may be eligible for refund review. Please contact [email protected] with the order details, payment reference and the email used in the purchase.

Can I receive a refund simply because I disagree with the interpretation?

Usually not. Premium astrology reports are personalised digital products, and subjective disagreement with the interpretation or tone does not normally qualify for a refund once the report has been delivered correctly.

How are approved refunds returned?

Approved refunds are normally returned through the original payment method. The time required for the amount to appear may vary depending on the payment provider, bank or card issuer.